Contact
Write to us
A question before buying, help with an order, a mistake in a book, or a pirated copy you have spotted. A person reads every message.
Quick answers first
Lost your download?
The customer portal makes fresh download links: type the email you paid with.
Want a refund?
Within 7 days of buying, just ask. How refunds work.
Found a mistake?
Check the corrections page, then tell us the page number.
Seen a pirated copy?
Send us the link. Our piracy declaration.
Send an enquiry
Write to contact@proserviq.com
Pick a topic to start an email with the right subject line:
- A question before buying
- My order or download
- A refund
- A mistake in a book
- Report a pirated copy
- A team or classroom licence
- Tell me when a new book is out
- Permissions or rights
- Something else
A person reads every message and replies, usually within two working days. Write from the address you bought with if it is about an order.